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About the Datacentre

The data centres we use have been designed and built to an exceptionally high specification. They feature world class resilient infrastructure, including multiple levels of 24/7 security, redundant high-capacity power supplies, VESDA fire protection, and generator backup.

Our servers are located at the Kent Science Park in Sittingbourne, Kent. Our Trowbridge offices are the support hub to our customers support network and we offer 24x7x365 onsite response.

data centre

Power
The datacentres guarantee all customers a redundant high-capacity, stable and reliable power supply, with easy scalable expansion in the future. Power is isolated between racks and maintained indefinite. The datacentres use high specification UPS units to maintain the entire building power should the mains grid fail and high specification on-site generators which can deal with both customer and plant load whilst recharging the UPS.

Air Conditioning
To ensure optimum performance, all data floors are maintained at a constant 21°C ± 2°C and relative humidity is kept at 50% ± 10%. Both are continually monitored via the electronic building management system which also monitors and remotely operates sensors covering electrical, mechanical, fire detection and leak detection systems.

Fire Detection/Suppression
Very Early Smoke Detection Apparatus (VESDA) is installed in every facility we use. These highly sensitive smoke detectors are linked to the Building Management system which is monitored continually from a network operations centre, provide very early detection to help avoid fire, loss and business disruption. This is coupled with an FM200 gas based fire retardant that is environmentally friendly, to put out fires instantly, without damaging equipment.